Trying to use your GiftCardMall MyGift Visa® or Mastercard® — but it keeps getting declined?
Don’t panic.
Here are the 9 most common reasons your card may not work, and exactly how to fix it.
⚠️ 1. ZIP Code Not Registered
Problem: Your card isn’t linked to a ZIP code.
Fix:
Visit giftcardmall.com/mygift and register a ZIP.
Without it, most online stores will reject the card during Address Verification.
📉 2. Insufficient Balance
Even if you’re only $0.01 short, the transaction will be declined.
Fix:
Check your balance first:
Check Balance
Then use the card for an exact or smaller amount.
🔐 3. Expired Card
Cards usually expire after 12–36 months.
Fix:
Check the expiration date on the card. Expired = unusable.
🔁 4. Used on Unsupported Merchants
Some merchants don’t accept prepaid cards:
- Gas station pumps
- Hotels
- Recurring billing
- Subscription services
Fix:
Use card for one-time retail purchases or reloads (Amazon, Starbucks, etc.)
🧾 5. Attempting Split Payments
Most stores don’t allow you to split a bill between multiple cards.
Fix:
Use your MyGift card for a purchase equal or less than its exact balance.
🔄 6. Card Not Activated
Your card might not be activated properly.
Fix:
Go to: giftcardmall.com/mygift
Click “Activate” and enter your card details.
🌐 7. International Purchase
MyGift is U.S.-only — international transactions will be blocked.
Fix:
Use only on U.S.-based websites and retailers.
📵 8. AVS Mismatch
Your card’s ZIP doesn’t match the shipping/billing address.
Fix:
Make sure the billing ZIP code you enter matches the one you registered with the card.
🛡️ 9. Merchant Authorization Block
Some sites auto-block prepaid cards for fraud prevention.
Fix:
Use PayPal or Amazon Reload to route your payment indirectly.
Or try a smaller test purchase.
🧠 Final Tips
✅ Always register your ZIP
✅ Always check your balance
✅ Use card within 12 months to avoid fees
✅ Don’t try to use it for recurring subscriptions
❓ FAQ
Can I get a refund if the card doesn’t work? You can contact GiftCardMall support at 1-877-322-4710 — but resolution takes time. Can I transfer the balance? No direct transfer, but you can use it to buy Amazon or other gift cards. Can I use MyGift with Apple Pay or Google Pay? No — MyGift cards don’t support mobile wallet integration.
🔗 Related Articles
✅ Conclusion
Getting declined isn’t fun — but most MyGift card issues are easy to fix.
Follow the steps in this guide and your card will work just like a debit card.
🎯 Still stuck? Comment below or contact support — we’re here to help!