Is your GiftCardMall MyGift card not working when you try to use it? You’re not alone. Here are the top 10 reasons your MyGift card may fail—and exactly how to fix them.
🔧 1. Card Not Activated
If your card hasn’t been activated, it will decline instantly.
Fix:
Go to giftcardmall.com/mygift and activate it.
👉 Or follow our Activation Guide
🧾 2. Balance Is $0
Sometimes the card was already used or the balance was drained by fees.
Fix:
Check the balance here:
👉 Check Balance Now
🌐 3. ZIP Code Not Registered
Most websites require your card to be ZIP-verified before use.
Fix:
Log in and register a ZIP code to your card.
🔒 4. Card Not Working Online?
Your card might be:
- Declined for fraud check
- Blocked for international use
- Entered incorrectly
Fixes:
- Use the exact billing ZIP
- Enter card number + expiry carefully
- Only shop on U.S.-based websites
📵 5. Declined In-Store
Common reasons:
- Chip reader error
- Swipe-only terminals
- Tip preauthorization (restaurants)
Fix:
Ask cashier to enter manually or run as credit.
🔃 6. Activation Delay
Some cards take 15–60 minutes to fully activate after online setup.
Fix:
Wait 30 minutes and try again. Still no luck? Try phone activation.
🔐 7. Login Issues
Can’t access your account to check info?
Fix:
👉 Login Fixes Guide
🧨 8. Error Message on Website
If the GiftCardMall site gives an error:
- Try clearing cache or switching browsers
- Use a VPN if you’re outside the U.S.
🔁 Sometimes the site itself is down: check status here
🛑 9. Card Expired
Prepaid cards have expiration dates!
Fix:
Call customer support to request a replacement.
💬 10. Still Not Working?
Contact MyGift customer support:
📞 1-877-322-4710
They may issue a replacement or escalate the issue.
❓ FAQs
Why is my MyGift card declining even after activation? You may need to register your ZIP code or there might be no balance left. What if the site is not loading? GiftCardMall.com may be down. Try again later or call support. Can I get a refund if my card doesn’t work? Not usually, but you can request a replacement card through customer support.
🔗 Related Troubleshooting Guides
⚠️ Disclaimer
This is an independent support resource and not affiliated with GiftCardMall or MetaBank.