Seeing a strange error when checking your GiftCardMall MyGift balance or trying to use your card? Here’s a list of the most common error codes and messages — plus what each one actually means and how to fix it.
🔹 Common MyGift Error Messages
| Error Code / Message | Meaning | Fix |
|---|---|---|
| DECLINE 05 | Do not honor | Call support; card may be locked |
| DECLINE 51 | Insufficient funds | Check your balance again |
| DECLINE 14 | Invalid card number | Double-check your number |
| DECLINE 57 | Transaction not permitted | Card may not be valid online |
| AVS Mismatch | ZIP code not matching | Register your ZIP before online use |
| Invalid CVV | Wrong security code | Use the 3-digit code from the back |
| Error: Card not found | Card not activated or expired | Activate or contact support |
🔹 Where Do These Errors Appear?
- On merchant terminals (POS machines)
- On online checkout pages
- In the balance checker portal
- When calling the automated phone line
🔹 Fixing the Most Common Ones
✅ DECLINE 51 — Insufficient Funds
Check your actual balance:
👉 Balance Checker
Also make sure:
- You’re not including taxes or tips by accident
- The card isn’t being used for subscriptions (may block preauth)
🔐 AVS Mismatch (ZIP Code Error)
If the billing address doesn’t match, online purchases may fail.
Fix:
👉 Register your ZIP code before shopping online.
⚠️ DECLINE 05 — Do Not Honor
This can mean:
- The card is reported lost
- There’s a fraud alert
- It’s blocked temporarily
Fix:
Call 1-877-322-4710 and ask for card status.
🔹 What To Do If You Still Get Errors
- Try calling the support line: 1-877-322-4710
- Wait 30–60 minutes if you just activated the card
- Try a different browser or device (if online)
🔗 Related Guides
❓ FAQs
What is Decline Code 51? It means insufficient funds — the purchase amount is higher than your balance. Why does the card say “Transaction Not Permitted”? Your card may not be enabled for certain transaction types like recurring billing or foreign sites. How do I know if the card is blocked? Call support at 1-877-322-4710 and ask for status verification.
⚠️ Disclaimer
This post is for educational purposes only. Error messages may vary by issuer or card type. Always refer to official support when in doubt.