Trying to use your MyGift Visa/Mastercard and it gets declined, rejected, or simply doesn’t go through?
Here’s a complete troubleshooting guide for 2025 to fix MyGift cards that won’t work — online or in-store.
❓ Common Issues & Solutions
🔹 1. Card Declined Online
Most Common Cause:
ZIP code not registered for AVS (Address Verification System)
✅ Fix:
- Go to giftcardmall.com/mygift
- Register a ZIP code
- Wait ~15 minutes before retrying
🔹 2. Card Declined In-Store
Possible Causes:
- Terminal doesn’t accept prepaid cards
- Purchase total exceeds balance
- Swiping without selecting “credit” (not “debit”)
✅ Fix:
- Always select CREDIT during checkout
- Ask cashier to enter exact amount on card
🔹 3. Balance Shows $0 Unexpectedly
Possible Reasons:
- Fraudulent transaction
- Delayed posting of recent charges
- Auto-decline fees
- Card was used earlier without noticing
✅ Fix:
- Check activity at: giftcardmall.com/mygift
- Report suspicious activity → Report Fraud
🔹 4. Activation Didn’t Work
Symptoms:
- Can’t check balance
- Transaction rejected
- Error message after activation attempt
✅ Fix:
- Try activating again using a different browser
- Or call: 📞 1-877-322-4710
- Ask support to verify activation status
🚫 Known Error Codes
| Error Code | Meaning | Fix |
|---|---|---|
| 68 | Transaction declined by issuer | Register ZIP, check balance |
| 51 | Insufficient funds | Use exact amount on card |
| 05 | Do not honor | Contact support |
| 14 | Invalid card number | Recheck digits or contact support |
🛠 Pro Tips
- ✅ Register your card right after purchase
- 💰 Always know your exact balance before shopping
- 🧾 Take a photo of the receipt when possible
- 📶 Avoid public Wi-Fi for online activation or use
🔗 Related Help
❓ FAQs
Why is my card being declined even though it’s active? Probably because your ZIP code isn’t registered for AVS. Fix this online. Can I retry after a declined transaction? Yes — just make sure you correct the cause first (e.g., amount, ZIP, etc.) What if none of the fixes work? Call GiftCardMall support: 1-877-322-4710 and ask them to verify the status manually.
⚠️ Disclaimer
This is an independent troubleshooting guide. For official support, please call the number printed on the back of your card.