Did your GiftCardMall MyGift card get charged for something you didn’t authorize?
This guide shows you how to report fraud, dispute charges, and request a refund — step-by-step.
🚨 Common Signs of Fraud
- Unexpected balance changes
- Transactions you don’t recognize
- Declines after suspected unauthorized use
- Missing balance with no recent use
✅ Tip: Check your card activity log at giftcardmall.com/mygift
🛡 Step-by-Step: How to Report Fraud
🔹 1. Call GiftCardMall Support Immediately
📞 1-877-322-4710
Choose option: “Dispute a Charge” or “Report Fraud”
Have this ready:
- Your 16-digit card number
- Last 4 digits of card (for faster lookup)
- Approximate time/date of charge
- Merchant name from the charge
- Balance before/after the issue
🔹 2. Submit a Dispute Form (If Required)
Some cases require filling out a dispute form.
Ask support agent for:
- Dispute Request Form (PDF or email)
- Fax or email instructions for submission
- Time limit to submit (usually 60 days)
📎 Save a copy of your form and confirmation email
🔹 3. Monitor Your Claim
- Claims may take 10–30 business days to investigate
- You’ll be notified by email or phone about refund decision
- If approved, refund is reloaded onto your card
🔁 Can You Get a Refund?
✅ Yes, if:
- The charge was clearly unauthorized
- You report it within a reasonable time
- You can verify card ownership
🚫 No, if:
- The card is empty and unregistered
- The purchase was made by someone you gave the card to
- You delay reporting beyond 60 days
🛠 What to Do If Card Is Stolen
- Call support immediately to lock the card
- Request a replacement (may incur ~$5.95 fee)
- Provide as much detail as possible (balance, transaction time)
🔐 Pro Tips for Fraud Prevention
- Register your card at giftcardmall.com/mygift
- Never enter card details on unknown sites
- Avoid public Wi-Fi for balance checks
- Always check balance before and after each use
- Enable 2FA if available
🔗 Related Guides
❓ FAQs
Can I get my money back after fraud? Yes — if reported early and verified, GiftCardMall may refund the stolen amount. Is there a fee for disputing a charge? No. Disputes are free — but card replacement may have a small fee. How long does the refund take? Typically 10–30 business days after claim submission.
⚠️ Disclaimer
This website is not affiliated with GiftCardMall. For official support, always use the number printed on your card and follow their dispute process directly.