Tried logging into your GiftCardMall MyGift account and got a “Your account is locked” message?
This happens more than you think — and it’s fixable. Here’s how to unlock your MyGift account fast.
🔒 Why Is My Account Locked?
Common reasons include:
- Too many incorrect password attempts
- Suspicious login activity
- Inactivity for over 12 months
- Security lock from system error
✅ How to Unlock Your MyGift Account
Step 1: Wait at least 24 hours
If it’s your first lockout (due to wrong password), the account may auto-unlock after a full day.
Step 2: Reset Your Password
👉 Follow the reset guide:
Forgot Password
- If successful, you’ll regain access immediately
Step 3: Contact Support (if locked for other reasons)
📞 Call 1-877-322-4710
When prompted, press the option for “Account Services” or “Login Help”
Have this info ready:
- Your card number
- Your email (used to register)
- Last 4 digits of the card and expiration
They’ll manually review your account and unlock it if verification passes.
🔁 Prevent Future Lockouts
| Tip | Why It Helps |
|---|---|
| Use a secure password manager | Avoid mistyping |
| Don’t try more than 3 times | System blocks after 5 fails |
| Enable 2FA (if available) | Adds backup login method |
| Log in every few months | Prevents “inactive” flags |
⚠️ What NOT to Do
- Don’t create multiple accounts using same card — it may lead to permanent block
- Don’t keep retrying login — it worsens lockout
- Avoid shared or public Wi-Fi during login
🔗 Related Pages
❓ FAQs
How long does the lock last? Typically 24 hours for incorrect login attempts. Longer if flagged as fraud. Can support unlock it instantly? Yes — if you can verify your identity over the phone. Will unlocking delete my card data? No. Your card and transaction history remain safe during lockout.
⚠️ Disclaimer
This is an independent help resource. Always call official GiftCardMall support for urgent or sensitive issues.